Call 1 (833) 762-0612

Do Not Call Policy & Procedure

Draft pending legal review. This page has not been approved for final publication.

Purpose and scope

This page explains how ACA Health Insurance Agency respects consumer contact preferences and works to follow applicable calling and messaging rules. [OWNER TO COMPLETE: confirm which channels (calls, texts, email) the agency actually uses.]

Policy topics

  • Consent records
  • Handling opt-out requests
  • Permitted calling times
  • Training
  • Recordkeeping
  • Suppression lists
  • Review of applicable federal and state requirements

Operational checklist

  • Keep evidence of consent and the exact disclosure shown.
  • Document when and how consent was obtained.
  • Maintain suppression records.
  • Process opt-outs promptly.
  • Train relevant personnel.
  • Periodically review the procedure with qualified counsel.

How to opt out

To ask us to stop contacting you, call 1 (833) 762-0612, email customerservice@acahealthinsurance.net, or tell the person who contacts you. If you received a text message, follow the opt-out instructions in that message. [OWNER TO COMPLETE: confirm these are all the opt-out methods you honor.]

This page is a general framework, not a substitute for a complete legal policy or legal advice. Approve the final version before launch.

Call 1 (833) 762-0612